Booking Support

At Chikkamagaluru Escapes, we aim to make your booking process as smooth and hassle-free as possible. Below, you’ll find a step-by-step guide for making a booking, as well as instructions for canceling or modifying a reservation, and important information about our refund policies.

1. Step-by-Step Guide on How to Make a Booking

Booking a Package:

  1. Visit our website: Go to www.chikkamagaluruescapes.com.
  2. Select your package: Browse our curated packages, complete with detailed descriptions and images.
  3. Choose your dates: Select your check-in and check-out dates using our calendar.
  4. Select the number of guests: Indicate how many guests will be part of your group.
  5. Click ‘Book Now’: Confirm your selection and proceed to the booking page.
  6. Enter your details: Provide your name, email, phone number, and any special requests.
  7. Make the payment: Complete the payment using your preferred method (credit/debit card, UPI, net banking).
  8. Booking confirmation: You will receive a confirmation email, WhatsApp message, and a confirmation call, detailing your booking information, including stay dates and a booking reference number.

Booking a Homestay:

  1. Visit our website: Go to www.chikkamagaluruescapes.com.
  2. Select a Homestay: Browse through our homestays with detailed descriptions and images.
  3. Choose your dates: Select your check-in and check-out dates from the calendar.
  4. Select the number of guests: Indicate the number of guests staying.
  5. Click ‘Book Now’: Confirm your choice and proceed to the booking page.
  6. Enter your details: Provide your name, email, phone number, and any special requests.
  7. Make the payment: Complete your payment through your preferred method (credit/debit card, UPI, net banking).
  8. Booking confirmation: You will receive a confirmation email, WhatsApp message, and a confirmation call with your booking details, including stay dates and a booking reference number.

Booking a Vehicle:

  1. Visit our website: Go to www.chikkamagaluruescapes.com.
  2. Select the ‘Vehicle Rentals’ tab: Browse the available vehicles for sightseeing.
  3. Choose your rental dates: Select the start and end dates for the rental period.
  4. Select the vehicle type: Choose from our chauffeur-driven options (self-drive not available).
  5. Click ‘Book Now’: Proceed to the booking page.
  6. Enter your details: Provide your name, email, and other necessary details.
  7. Make the payment: Complete your booking by paying through your preferred method.
  8. Booking confirmation: You will receive an email confirming your vehicle rental, along with relevant details and a booking reference number.

2. Instructions on How to Cancel or Modify a Booking

If your plans change, you can easily cancel or modify your booking by following the steps below:

How to Cancel a Booking:

  1. Log in to your account on our website.
  2. Go to ‘My Bookings’: This section will display all your upcoming bookings.
  3. Select the booking you wish to cancel.
  4. Click ‘Cancel Booking’: Confirm your cancellation request.
  5. Receive a confirmation email with details of your cancellation.

How to Modify a Booking:

  1. Log in to your account on our website.
  2. Go to ‘My Bookings’: Locate the booking you wish to modify.
  3. Click ‘Modify Booking’: Adjust your dates, number of guests, or other booking details (subject to availability).
  4. Confirm your changes: You will receive an email confirmation of your updated booking.

Note: Changes to your booking must be made at least 7 days prior to your scheduled check-in or rental date. Modifications are subject to availability, and additional charges may apply.

3. Information on Refund Timelines and Processes

We understand that plans can change. Here’s how our refund process works:

Refund Timelines for Package Bookings:

  • Cancellations made 14 days or more before check-in: Full refund (minus a service fee).
  • Cancellations made 7-13 days before check-in: 50% refund.
  • Cancellations made less than 7 days before check-in: No refund.

Refund Timelines for Homestay Rentals:

  • Cancellations made 14 days or more before check-in: Full refund (minus a service fee).
  • Cancellations made 7-13 days before check-in: 50% refund.
  • Cancellations made less than 7 days before check-in: No refund.

Refund Timelines for Vehicle Rentals:

  • Cancellations made 7 days or more before the rental start date: Full refund (minus a processing fee).
  • Cancellations made 3-6 days before the rental: 50% refund.
  • Cancellations made less than 3 days before the rental start date: No refund.

Refund Process:

  • Once your cancellation request is processed, refunds will be issued to the original payment method.
  • Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
  • You will receive an email notification once the refund has been processed.

For further assistance with your booking, please contact our support team at:
Phone: +91 8105187087
+91 9980847735
Email: support@chikkamagaluruescapes.com

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